Clatter support

Answers to common questions, and how to reach us.

Contact

Questions, problems or ideas: email us. Mention your phone model and Clatter version if something isn’t working.

support@calsee.tech

Playing

How do I change the theme?

On the home screen, swipe left for a new theme or right to go back to the one before. The palette button does the same as a swipe left. Changing the theme never resets your scores, dice or timer.

How do I hold a die?

Tap a die to hold it; it keeps its value on the next roll. Tap it again to release it.

How do I rename or remove a player?

In Scores, tap a player’s name (the one with the pencil) and choose Rename or Remove player. Hold + or − to change a score by 5, or tap the score to add any amount.

Does the turn timer keep running if I leave it?

Yes. You can check Scores mid-game and the clock keeps going; open the timer again to see it. Changing the number of players or minutes asks before starting a new game.

Ads and Remove ads

Why does a full-screen ad appear?

A full-screen ad shows after every few theme changes, never in the middle of a game. A small banner sits at the bottom of each screen.

How do I remove ads?

Tap the Remove ads button (the circle with a line through it) on the home screen and buy it once. All ads go away for good on that device, and on any other device signed in to the same App Store or Google Play account after you restore.

I bought Remove ads but still see ads.

Open Remove ads and tap Restore. Make sure you’re signed in to the same App Store or Google Play account you bought it with. If ads still show, email us.

Can I get a refund?

Purchases are handled by Apple and Google, so refunds go through them: reportaproblem.apple.com for the App Store, or your Google Play order history for Android.

Privacy

What data does Clatter collect?

Your games stay on your device. The ads, from Google AdMob, collect device identifiers, approximate location from your IP address, and ad interactions. The privacy policy has the details.

How do I change my ad consent?

In the UK, Switzerland and the European Economic Area, open Remove ads on the home screen and choose Privacy choices. On iPhone and iPad, tracking is in Settings › Privacy & Security › Tracking.

Does Clatter need an internet connection?

No. Every tool works offline. The internet is only used for ads and the Remove ads purchase.